Get an AI as powerful as ChatGPT, built for your clinic or hospital

Jib OS is the agentic front and back office for healthcare providers, developed by the team behind HDmall. It covers both halves of the job: finding patients and looking after them. On the growth side, clinics get bookings from Google Business Profile, Google Maps, Google AI Mode, Gemini and HDmall, a free mini-website, and a listing on HDmall with no commission. On the operations side, AI agents answer every chat in any language, book across doctors and branches, keep records in an AI-native EHR and follow up so patients come back. That first half is what most clinic software cannot offer: software vendors sell tools to clinics, they have no patients to send you. HDmall is one of Southeast Asia's largest healthcare platforms, serving more than 2,500 providers.

ChatGPT knows a lot about the world but nothing about your clinic. Jib OS is built on the same kind of frontier AI, but it learns your treatments, prices, doctors and policies, and it is connected to your inboxes, calendar and patient records, so it can answer a patient, book the right doctor and follow up, not just write text. It also works inside your team's workflow, and your staff can review or take over any conversation. HDmall is an OpenAI Select Partner and a member of the Claude Partner Network.

Any healthcare provider that takes bookings. Jib OS is set up for beauty and dermatology clinics, dental clinics, hospitals, surgery clinics, eye and LASIK clinics, labs and health-check centres, general and family medicine clinics, spas and wellness, traditional Chinese and Thai medicine clinics, and veterinary clinics and animal hospitals. Each gets the same integrated, AI-native system, configured for how it works: bookings by branch and by dentist or therapist, six-monthly or annual check-up reminders, pre-surgery questions answered 24/7 and post-surgery follow-ups, course tracking and reminders between sessions, and one inbox and calendar for every department, branch and doctor in a hospital. Different clinics also start at different points. A dental clinic booked out weeks ahead usually wants the Run side, so nothing falls between the front desk, the chair and follow-up; an aesthetic clinic more often wants the Grow side, being found on Google and in AI search and turning enquiries into bookings around the clock. Because every part shares one set of data, adding the next one later doesn't mean starting again.

No. Clinics of every size run on the same product, from a single-doctor clinic to a hospital group. The standard product already covers the whole journey: distribution through Google Business Profile, Google Maps, Google AI Mode, Gemini and HDmall; bookings and scheduling; chat across every channel in every language your patients use; internal coordination so nothing falls between shifts; patient records in an AI-native EHR and CRM; outreach to existing patients by LINE, SMS, email, web push and AI voice; and reviews flowing back to your Google Business Profile. Where large organisations genuinely need more is customisation, and for that we offer forward-deployed engineering: our engineers and solution architects work alongside your team on integrating an existing HIS or EHR so bookings are not keyed twice, permission structures across departments and branches, and workflows that match how you already run. That is scoped and priced separately. Most hospitals start on the standard product to see real volume first, then decide whether connecting the systems is worth it.

Both, and the second part is what most clinic software cannot offer. Software vendors sell tools to clinics — they have no patients to send you. HDmall does: 500,000 patients across 2,500 providers over eight years. So clinics on Jib OS get a booking button on their Google Business Profile and Google Maps that a clinic cannot switch on by itself, and a listing on HDmall with no commission on the bookings it brings. Efficiency has a ceiling — the number of people who message you — and no tool raises it on its own.

Through the HDmall Care Access Network. Only Jib OS customers get a Book now button on their Google Business Profile and Google Maps listing, through HDmall's official partnership with Google, and patients can also book you from Google AI Mode, Gemini and HDmall. You also get a booking link to share on your website and social media. Every booking, wherever it starts, lands directly in your Jib OS calendar. This is included with Jib OS.

A bio link page for your clinic, like a Linktree, designed to fit your brand. It shows your treatments, doctors, prices, reviews and location, and patients can book straight from it into Jib OS. It is linked to your Google Business Profile, Google Maps, Google AI Mode and Gemini, and you can share it anywhere: your Instagram or TikTok profile, LINE OA, Facebook page or website. It is free with Jib OS.

You can, but a bio link tool is only a page of links. The Jib OS mini-website takes bookings that go straight into your Jib OS calendar, and it's part of the HDmall Care Access Network, so patients find it through Google, AI search and HDmall rather than only when you promote it yourself. Features that bio link tools usually charge for, like analytics and custom design, are included free, and our team can configure and customise the page to your brand guidelines if you'd like.

A PDF report on how your clinic shows up online, before patients ever reach you. We check design and trust, how well your website turns visitors into bookings, the mobile experience, speed, Google search (SEO), how ready you are for AI assistants and whether ChatGPT recommends you, and your Google Maps profile and Book online button, then rank what to fix first by its impact on bookings. If you don't have a website yet, you get a shorter report on your Google Maps profile and AI visibility. It's free for clinics and hospitals.

LINE, Facebook Messenger, Instagram DM, Meta Muse, TikTok, WhatsApp, WeChat, HDmall, Google AI Mode, Google Gemini and email, all in one inbox. Every conversation lands in the same place, whichever channel the patient uses, and Jib AI can answer all of them.

Your patients' languages. Jib AI replies in Thai and English, and in the languages medical tourists to Thailand most often use, such as Chinese, Burmese, Lao, Japanese and Korean, among others. Every message is translated for your team, so staff can follow and check any conversation even when they don't speak the patient's language.

Yes. Before launch we build your clinic's Brand DNA—your tone of voice, treatments, pricing, policies, doctors, and FAQs. AI answers like your best receptionist, not like a generic chatbot.

Yes—but you're always in control. Most clinics begin with Jib as an AI copilot. With one click, Jib generates a reply in your patient's language using your clinic's treatments, pricing, policies, and tone of voice. Your team can review, edit, or send it—or take over the conversation entirely. As confidence grows, many clinics let Jib handle routine conversations automatically, especially outside office hours, so no patient enquiry goes unanswered.

Yes. Jib AI writes and designs ads from a one-line brief, and can turn any ad into a video ad in one click. You run them from Jib OS on TikTok Ads, Meta Ads, Google Ads, OpenAI Ads and HDmall Ads, which shows your ads across HDmall’s website and app. Every ad is checked against each platform’s healthcare ad policies before it goes live, and your ads are backed by the dedicated account support HDmall gets from TikTok, Meta and other platforms as a large advertiser, so far fewer ads are disapproved and fewer accounts disabled. Budgets are then optimised on the chats, bookings and sales recorded in Jib OS, so money moves to the ads that bring patients, not just clicks. You can see the funnel from impressions to clicks, chats and bookings for each channel or across all of them, with the cost per chat and per booking.

Yes. Jib OS connects to Meta Ads and TikTok Ads, so every chat shows the campaign, ad set and ad it came from, and bookings are sent back to Meta and TikTok as conversions to improve your targeting. Cohort analysis then shows which acquisition channels bring patients who come back, with revenue per patient, so budget goes to the channels that bring loyal patients rather than just first visits.

Cohort analysis groups patients by when and where they first came, the month of their first visit and the channel that brought them, and follows each group over time: how many came back, how often, and how much they spent. It matters for clinics and hospitals because most visits are not frequent. A patient might need a scaling twice a year or a laser course every few months, so the first booking from a paid ad rarely covers what it cost to win that patient. The return comes from their lifetime value: the visits that follow. And between visits, it's easy for a patient to try the clinic down the road. Cohort analysis shows which channels bring patients who keep coming back, so budget goes where the lifetime value is, and Jib OS's CRM and automatic follow-ups are what bring them back for the next visit.

Yes. Jib AI knows who is due for their next session, dose or check-up and reaches out first, on the channel each patient uses, timed to their treatment plan. Loyalty points and rewards are built into the conversation, so a patient can redeem points as they book, and replies turn straight into bookings.

Yes. Jib OS works as a web app on any phone. Add it to your home screen in a few taps, with no app store download, and you get notifications the moment a chat needs you. On Android, notifications work straight away; on iPhone they work once Jib OS is added to the home screen, on iOS 16.4 or later. Chats, the calendar and Jib AI all work on the go.

Yes, and we do it for you. Jib OS comes with an AI-native electronic health record. Our forward-deployed engineers migrate your data from your current clinic system, and can digitise paper records too, scanning, reading and organising them into Jib OS, so your team starts with patient histories in one place. This is part of getting you onto Jib OS, not an extra project for your team.

Yes. Patient data is kept safe and secure, and Jib OS follows Thailand's Personal Data Protection Act (PDPA). Your IT and compliance teams are welcome to review how data is handled and who can access it, and we'll provide whatever they need.

Jib OS is ฿6,000 a month, or ฿5,000 a month when you pay 3 months in advance, after a free first month. There is a 3-month minimum, no set-up fee, and unlimited users and branches. The AI-Native Website is an optional extra, priced separately. For many clinics, one or two extra patients a month cover the subscription, through 24/7 replies in any language, bookings from Google, AI search and HDmall, and follow-ups that bring patients back.

Yes. New clinics can try Jib OS—the AI receptionist, shared inbox, booking and records—free for one month, with no obligation to continue. The AI-Native Website module is not included. No card is required, and our team sets everything up before you begin, so the month is spent on real conversations rather than configuration.

Our team is hands-on throughout the trial: we set up Jib OS, train it on your clinic, and work with your staff on onboarding and activation, so you see the real value on real conversations. If it's needed, we also migrate your data or digitise paper records as part of getting you onto Jib OS. Some providers need more time to ramp up, especially when rolling Jib OS out across teams, departments or branches, and in those cases we're happy to extend the free trial case by case. When you decide to continue, the subscription starts with a 3-month minimum.

Most often marketing, not IT. Jib OS is measured the way a campaign is measured — bookings this month against last month — and a large part of what it does is bring patients in through Google and HDmall, so it sits naturally in a growth or patient-acquisition line rather than a systems line. There is nothing to install and no infrastructure to provision, which is usually what makes something an IT project. That said, patient data does flow through it, so your IT and compliance teams should review data handling and access control the way they would for any system holding sensitive data — we will provide whatever they need. The point is that starting does not have to wait for an IT procurement cycle.

No. We handle setup, AI training, integrations, hosting, and maintenance. Your team simply uses Jib OS.

Most clinics are live within days, not months. We learn your clinic, configure your AI receptionist, connect your channels, and launch your website. From there, Jib keeps learning and improving automatically.

We do. Hosting, updates, security, monitoring, backups, and ongoing improvements are all included.