The Operating System
for Clinics
in the AI era

Jib OS is an AI-native operating system for clinics, covering both halves of the job: finding patients and looking after them. On the growth side, clinics get a booking button on their Google Business Profile and Google Maps, a listing on HDmall with no commission, and a website built to be cited by AI search. On the operations side, it brings conversations, bookings, scheduling, patient records and an AI receptionist into one system—so your team spends less time managing software and more time caring for patients. That first half is what most clinic software cannot offer: software vendors sell tools to clinics, they have no patients to send you. Jib OS is built by the team behind HDmall, one of Southeast Asia's largest healthcare platforms, serving more than 2,500 providers.

Any clinic that takes bookings—health, dental, aesthetic, beauty and wellness, veterinary clinics and animal hospitals, and larger hospitals too. What makes that work isn't that Jib OS is generic. It's that the whole journey is covered in one integrated, AI-native system, so different clinics start at different points and still get the same benefit. A dental clinic booked out six weeks ahead usually doesn't want more enquiries—it wants the Run side: nothing falling between the front desk, the chair, and follow-up. An aesthetic clinic more often wants the Grow side: being found on Google and in AI search, and turning enquiries into bookings around the clock and in any language. A hospital typically needs the full suite. Same system, different starting point—and because the parts share one set of data, adding the next one later doesn't mean starting again.

Both, and the second part is what most clinic software cannot offer. Software vendors sell tools to clinics — they have no patients to send you. HDmall does: 500,000 patients across 2,500 providers over eight years. So clinics on Jib OS get a booking button on their Google Business Profile and Google Maps that a clinic cannot switch on by itself, and a listing on HDmall with no commission on the bookings it brings. Efficiency has a ceiling — the number of people who message you — and no tool raises it on its own.

Yes. New clinics can try Jib OS—the AI receptionist, shared inbox, booking and records—free for one month, with no obligation to continue. The AI-Native Website and Growth Marketing modules are not included. No card is required, and our team sets everything up before you begin, so the month is spent on real conversations rather than configuration.

No — and Jib OS is not a point solution either. The standard product already covers the whole journey: distribution through Google Business Profile, Google Maps and HDmall, with work under way to extend this to Google's AI search; bookings and scheduling; chat across every channel in every language your patients use; internal coordination so nothing falls between shifts; patient records and CRM data in one place; outreach to existing patients by LINE, SMS, email, web push and AI voice; and reviews flowing back to your Google Business Profile. Fast-growing providers, hospitals and clinic groups are served well by the off-the-shelf product as it stands. Where large organisations genuinely need more is customisation, and for that we offer forward deployed engineering: our engineers and solution architects work alongside your team on integrating an existing HIS or EHR so bookings are not keyed twice, permission structures across departments and branches, and workflows that match how you already run. That is scoped and priced separately. Most hospitals start on the standard product to see real volume first, then decide whether connecting the systems is worth it.

Most often marketing, not IT. Jib OS is measured the way a campaign is measured — bookings this month against last month — and a large part of what it does is bring patients in through Google and HDmall, so it sits naturally in a growth or patient-acquisition line rather than a systems line. There is nothing to install and no infrastructure to provision, which is usually what makes something an IT project. That said, patient data does flow through it, so your IT and compliance teams should review data handling and access control the way they would for any system holding sensitive data — we will provide whatever they need. The point is that starting does not have to wait for an IT procurement cycle.

AEO stands for Answer Engine Optimization. As more patients ask ChatGPT, Claude, Gemini, and Google before choosing a clinic, your AEO report shows how AI sees your clinic today, where you're losing patients, and what we'd improve before you invest in marketing.

Maybe—but many clinics find they need less agency support. Traditional agencies optimize ads. Jib optimizes the entire journey: AI search visibility, multilingual websites, ad campaigns, instant AI replies, and enquiry-to-booking conversion. That's why we measure success by patients and bookings, not clicks.

Your ฿6,000/month subscription covers both our team and the AI platform: up to 3 active campaigns, each with up to 8 creatives, continuously monitored, tested, and revised without limit. Your advertising budget is separate and paid directly to Google, Meta, or other platforms. Most clinics start with at least ฿10,000/month in ad spend.

No. We handle setup, AI training, integrations, hosting, and maintenance. Your team simply uses Jib OS.

Most clinics are live within days, not months. We learn your clinic, configure your AI receptionist, connect your channels, and launch your website. From there, Jib keeps learning and improving automatically.

We do. Hosting, updates, security, monitoring, backups, and ongoing improvements are all included.

LINE, Facebook, Instagram, WhatsApp, email, and your website—all in one inbox. Every conversation lands in the same place, regardless of where patients contact you.

Jib OS doesn't just help you manage bookings—it helps you win them. Only Jib OS customers receive a prominent "Book now" button on their Google Business Profile and Google Maps listing, making it easier for patients to book the moment they discover your clinic. Bookings flow directly into your live Jib OS reservation system. This exclusive capability is included with Jib OS and does not require the Growth Marketing module.

Yes. Before launch we build your clinic's Brand DNA—your tone of voice, treatments, pricing, policies, doctors, and FAQs. AI answers like your best receptionist, not like a generic chatbot.

Yes—but you're always in control. Most clinics begin with Jib as an AI copilot. With one click, Jib generates a reply in your patient's language using your clinic's treatments, pricing, policies, and tone of voice. Your team can review, edit, or send it—or take over the conversation entirely. As confidence grows, many clinics let Jib handle routine conversations automatically, especially outside office hours, so no patient enquiry goes unanswered.

No. Great patient experiences shouldn't depend on the size of your clinic. Jib brings AI-powered marketing, multilingual patient engagement, AI search, and operational automation together in one platform—so clinics of every size can deliver a modern patient experience.

Each building block starts at ฿6,000/month, so you only pay for what you need today. Most clinics begin with one module and expand over time. Unlike traditional omnichannel or chatbot platforms that focus mainly on operational efficiency, Jib is designed to generate measurable business growth. For many clinics, just one or two additional patients per month can cover the subscription—through 24/7 AI availability, faster enquiry-to-booking conversion, international patient acquisition, exclusive Google "Book now" booking, and greater visibility in Google and AI search.